How to Delegate Like an Empowered Business Woman

by Kendall SummerHawk
Delegating is a must-do part of everyday business life. But most woman struggle with delegating because they’re often afraid they’ll come across as “too bossy” or “too demanding.”

So instead of learning how to delegate with clarity and purpose, they wimp out, giving up their power with tactics such as using an “oh, please” tone of voice, hesitating to delegate a task, or not being clear about when they need a task completed.

If you plan on doubling or tripling your business, this behavior has GOT to stop!

You don’t need to delegate with the brusqueness of a man, nor do you need to turn into a you-know-what just because you’re requesting someone do something for you. They key is to know how to stand in your power as a woman AND as a leader.

Let me help show you how with these three simple tips. Practice them and in no time at all, you’ll find yourself delegating with power and sensitivity for others. After all, isn’t that what being a woman entrepreneur is all about?

Tip #1 Avoid Going Into “Little Girl” Mode When Making A Request
Without realizing it, women often go into “little girl” mode. Watch your tone of voice for clues. Does it go up at the end of a request? If so, that indicates you’re asking a question, instead of making a request. Practice clearly stating what you want by making sure your voice stays even, or better yet, goes down a bit at the end of your sentence. This sends a message of clarity and purpose.

Tip #2 YOU Set The Done-Date (Instead of Letting Others Set It For You)

Instead of asking when someone can have your task completed, or worse, waiting and hoping it will be done “sometime soon,” clearly state when you need it accomplished. Here’s a simple script to help you:

    “I need you to draft a series of emails for me and I need them done by tomorrow.”

Notice how, in this example, you’re clear, to-the-point, and not asking when the task can be done. You’re much more likely to be seen as a leader and have your tasks prioritized when you’re this clear and direct in your communication.

Tip #3 Remember That Other People Love And Respect Leaders
Most people find it comforting and reassuring to work with someone who is clear in their leadership style. Rather than becoming offended or put off, most folks will honor your requests when you combine authenticity and authority.

Women Entrepreneurs Have A Natural Ability To Lead With Grace

Over the years, I’ve grown comfortable with my natural leadership style, which is to make requests with clarity, purpose, respect and compassion. I’ve found that this style honors the best of what being a woman entrepreneur is all about: valuing others while valuing myself.

Would you like to learn simple ways you can brand, package and price your services, quickly move away from 'dollars-for-hours work' and create more money, time, and freedom in you business? Check out my web site,, for free articles, resources and to sign up for my free webinar "How to Make More Money in One Day (as much as $3,000 - $10,000) Than You Currently Do All Month Even If You Don't Have a Big List.

Award-winning, million dollar marketing coach Kendall SummerHawk is the leading expert in women entrepreneurs and money.

How to Get People to Open Your Emails

by Christine Kane

If you’re like me, you’re on many mailing lists.  Which means 20 new emails hit your inbox for each 1 that you actually manage to read.

Reality is—we’re just not opening emails and when we do, we’ve got so much going on that we’re onto something else midway and never even click a link.

Now put yourself on the receiving end of you. The people on your list are equally overwhelmed.

However – people DO still open email! And businesses DO still get sales because of email. So email marketing still works. But you should take some time to do it RIGHT. But how to get people to open (and read) your emails?

FIRST:  Be someone who gives value consistently in your emails

If you’re reading this, I trust you’re a heart-centered, purpose-driven entrepreneur changing the world.

But WAY too many heart-centered purpose-driven entrepreneurs seem to think that their heart-centeredness is enough.  People should just GET my mission, right?

Well, no.

The question here is: Do your emails provide value? No matter what business you’re in… You have to be clear in your message. You must understand on a deep level:

    What are you sharing?
    Who are you?
    And why does it matter?

Often dismissed as the “soft stuff,” this is what builds trust.

As you write your email: what, of value, are you sharing with your people? How are you serving them?

SECOND:  Write great emails and subject lines

Too often I see this happen:

The entrepreneur writes a long, weighty missive. Too much content, too many options and ZERO editing.

And then?

He slaps on a subject line, hoping it’ll work…

If you want people to open your emails, you have to write emails that are worth opening. And it starts with a compelling subject line.

Think about an email from a friend with a subject line that makes you smile. It makes you WANT to open her email.  THAT is what you’re going for. Everyone wants a subject line formula…some tactic that’ll make people magically open the email. But there isn’t one.

This is CREATIVE work. And it’s not always easy. It requires stepping back from what you want to say, and thinking instead about what your people want to hear.

And at the same time: play and TRACK.

Start experimenting with different things to see what does work…

Then, review open rates to see which subject lines got opens and which ones didn’t. You’ll start to see some patterns.

LAST:  Respect your reader

Respect the time and attention of your reader. Of all the emails in all the inboxes in all the world-wide-web, you opened mine… It’s a gift.

    Keep paragraphs short.
    Make sure the font is big enough.
    Is your email viewable on all browsers?
    Does a weird string of icons replace each apostrophe?

When an email doesn’t follow these guidelines, they’re like snags in your reader’s attention. The amount of trust that gets diminished with each snag is unfathomable…

We’ve simply gotten to a point where, with all the noise, everything else is a click away and it’s like: Meh, I don’t have time… I like her, but I’m done with this…

Your list must trust you not to bombard them with tons of stuff in each email – no 50 shades of content options.

I’ve written elsewhere about the power of one…There is something compelling about having one topic emails, which directly relates to getting people to convert – to follow your single call to action.

Tell me this:

What was the last subject line that made you actually open an email?  Do you remember?

Christine Kane is the Mentor to People Who are Changing the World. She helps women and men Uplevel their lives, their businesses and their success. Her weekly Uplevel You eZine goes out to over 37,000 subscribers. If you are ready to take your life and your world to the next level, you can sign up for a FREE subscription at

Entrepreneur & Motivational Speaker Ileaa Swift on Women Entrepreneurs Radio™

Ileaa Swift is a Arkansas native and Entrepreneur who is changing the lives of others around the world through her platforms in travel and motivational speaking.

She is a business maven and successful business owner with over 10 certifications in travel and language including being a Certified Travel Agent. She is also a Wife, Entrepreneur, Author, Travel TV Personality, Life Motivational Speaker for youth, women and entrepreneurs, Owner of TG travel inspired jewerly line, Owner of Girls with Goals Entrepreneur Branding Program, Owner of Swift Travel Deals USA and Swift Travel Deals International global travel agency, Owner of Islandy by Ileaa travel inspired perfume fragrance, Owner of (private tour groups by Swift Travel Deals) and Author of "25 Tips to Start Your Career in Entrepreneurship".

Ileaa has been featured in over 100+ news and media features in over 15 different countries including major news outlets such as ABC News, Yahoo UK, India and Singapore, Huffington Post, Yahoo Finance, Yahoo Celebrity Philippines, MSN, CNBC, NBC, The New York Times (twice), The Associated Press and USA Today to name a few.

She prides herself on being a leader who creates leaders and not followers and she is determined to inspire and empower others focusing on women empowerment and motivating the youth and other entrepreneurs. She is determined to help others, inspire travel and  intentionally change the world for the better.


Click on the links to listen to the podcast.

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5 Fast & Easy Ways to Leverage Your Time & Talent - Part 2

by Alicia Forest, MBA
The Business Shifter™

People ask me all the time how I've managed to create a 6-figure+ business while only working about 15 hours a week. First, I had to build a solid foundation and set up systems that would support the business as it grew, systems that were either automated or delegated or easily repeatable.

Once I had the foundation and the beginning systems in place, I was constantly looking for ways to leverage my time and talent, and I still do.

I could write a book on the many ways we do this in my business (and maybe I will someday) but in this 4-part series, I'm going to share with you some of the most effective ones that you can apply to your business today.

1. Use Google Alerts

Part of using leverage in your business to by being aware of what’s going on out there that has to do with you. Lucky us, we have Google to keep us informed.

Simply set up a Google Alert for your name and the name of your business. You can also set up alerts for specific keywords in your business and for your colleagues. And you should set up alerts for your clients as well. You want to know what your clients are doing. If you see them doing something great you can say, “Yay.” You can also say, “You might want to try something else.”

Letting Google keep you informed of what's going on in your online world is a great way to leverage your time.

2. Leverage your content

I teach a whole course on content leverage system, but you want to at least be leveraging any piece of content you write for your ezine or your blog.

So, if you're writing an article for your ezine, make sure it goes on your blog. If you’re writing a blog post make sure at least part of it goes in your e-zine. People will read your content in different ways. They'll read it in your e-zine in their inbox, or on your blog site - or via an RSS feed from your blog to your inbox.

Those are just two ways. Other ways are to turn that content into a podcast, a video, and social media posts, and promote them via those media.

3. Create an email campaign from your sales page

When you’ve created the sales page for your offer, you'll need to create an e-mail campaign to promote it and your offer.

You’ve done the hard part of writing the sales page itself, even if it's a short sales page. To leverage that hard work, take pieces of that sales page and repurpose them into your email campaign.

I know we sometimes think we have to do everything fresh and new from scratch. You do not have to do that. Take pieces from what you’ve already written and plug that into your e- mail promotions. Take something from the top. Take a piece of your story. Take the benefit bullets. Tweak them a bit and put them into your emails.

4. Do your ezine differently

If you’re writing an ezine and it’s in HTML and you find that it feels heavy, you’re not getting it done, it takes too much effort, it feels too complicated or you don’t have someone helping you do it then change to text.

Make it easy for yourself. If you struggle with HTML then creating an e-zine that way only translates into lost time and wasted energy.

If you need to do text until you’re ready to hire someone to help you do something prettier then just do text. I promise it won’t hurt you.

Also, if the ezine is just too long, you can make them short.

You don’t need to have seven moving parts. It’s more important that you’re consistent with sending it out on a weekly or twice a month. You can send them once a month if that’s correct for your market. That is more important than having them long.

Do text. Keep it short. Be more consistent about sending it out.

5. Repeat what works

I talk about this a lot. Sometimes it seems obvious. People often don’t do this. We’re too close to it. We can’t see it. That’s why you need other eyes. We get excited about new ideas and keeping things fresh. There’s nothing wrong with that. But don't forget to review what you've done before that worked really well and repeat it.

(Watch for Part 3 in this series next week...)

At my annual Online Business Breakthrough Workshop, I'll be teaching you much more in-depth tactics and techniques on leveraging your time and talent so you can create more time and freedom in your business and life too.

© 2015 Alicia Forest International | All rights reserved.

Alicia Forest, MBA mentors women entrepreneurs on how to build a priority-based, highly profitable business, in less than part-time hours. Get her FREE series on how you can do this too at

The ONLY 3 Sales Systems You Really Need

by Lisa Sasevich

Entrepreneurs often think that sales is really complicated, it’s a creative process, and it seems mystical and magical. There’s also a misconception that some people are good at it and some people aren’t. So if you weren’t born to do sales, there’s not much you can do about it.

Well, that just isn’t true. Sales effectiveness is really just a matter of having proven structures. And there are really only three areas that you need those structures for.

So if you take the time to include these 3 structures in your business, you should be more than ready to make your Irresistible Offer in any situation:

The first structure you need, and the place where we recommend that you start, is your one-to-one high-ticket selling system. This takes place on the phone or live, and, in this system, the prospective client does most of the talking while you’re listening. We love for entrepreneurs to start with this, because it’s like getting paid to do market research. You’re making sales while you learn all about their biggest concerns, their biggest aspirations and dreams, and they are telling you exactly what they need and how you can help them. As I’ll show you in a moment, that research is crucial to the success of the other two structures.

In addition to the market research potential, this structure can be very lucrative. Using our high-ticket selling system, most of our clients are closing 20–25% of their calls. So it takes fewer than two sales a week, at the $2,000-plus level, to turn that six-figure-a-year dream into a reality!

Sales effectiveness is really just a matter of having 3 proven structures.

One-to-many: This is your structure for selling while you’re speaking on live stages or on teleseminars and webinars. Here, you’re doing most, if not all, of the talking, and your prospective clients are listening. This is where the market research that you learned during your one-to-one conversations really pays off.

Being able to say the words that are circulating in your ideal clients’ minds makes you powerfully effective when you make your invitation to work with you. In addition, all of that research leads you to your Irresistible Offers, so, not only are you saying what they’re thinking, but your offer is exactly what they need. (I call this business nirvana. ;-))

Online: The ultimate test of your sales structures is being able to use the tools for an online launch. With online opt-in and sales pages, you’re mostly using printed copy. You’re not getting any feedback at all from your prospects, so you had better already know what’s going on in their heads. How did you find that out so that you could write effective copy? You listened during your one-to-one conversations. (See how it works?)

You’ll know you’re in tune with your ideal clients’ needs and desires when they say, “Wow, how did you know I was thinking that?” or “You took the words right out of my mouth!”

When you hear that, you know that all of your work has paid off, and all three of your sales structures have come together in a powerful way.

If you’re ready to create the only three sales structures you need, come work with me live in San Diego for our Ultimate Sales Bootcamp

If you love what you do, but hate the "sales part," sales conversion expert Lisa Sasevich will show you simple, quick and easy ways to boost sales without spending a dime...and without being salesy. Get your FREE e-course and Sales Nuggets now at

Ludmila Golovine CEO of MasterWord Services, Inc. on Women Entrepreneurs Radio™

Show #354

Ludmila (Mila) Golovine is the Founder, President and CEO of MasterWord Services, Inc.

Within her company, Golovine advocates for mindful multiculturalism as a way to unite a diverse workplace consisting of 20 different nationalities under one roof.

Golovine believes community involvement and service on both a personal and corporate level are the backbone of an organization.

She is deeply involved in community and cultural engagement worldwide as an advocate for interpreters and translators.

In fall of 2015, MasterWord Services will launch “The Wellness Connection.”  This exciting new tool is an online portal, designed specifically with interpreters and translators in mind, to help reduce the vicarious trauma they may experience through their profession.

Houston-based MasterWord Services was named one of the Top 10 largest language services providers (LSPs) in the translation and interpretation industry in North America.

The prestigious ranking, issued this July by independent market research firm Common Sense Advisory (CSA Research) in its "The Language Services Market: 2015" Report, positions MWS as a top-grossing language service provider in the $38.16 billion global market for outsourced language services and technology.

Listen on Libsyn:


How to Get Your Packages To Sell Themselves

by Kendall SummerHawk

I’m often asked, "Kendall, how do I get people interested in my packages and programs? Yours always seem to sell themselves so what is your secret?"

Motivating your ideal client to sign up for your package is a simple formula that any woman entrepreneur can follow — a formula I’m happy to share with you.

There’s just one catch: you must be willing to be ruthlessly honest about what your current packages are missing.

Because if you’re not completely honest with yourself, you’ll skip key ingredients that can make the difference between a package that creates income for you…and one that only produces disappointing results.

To be clear, packages are THE best way to offer your services. Packages replace charging by the hour (which is the worst strategy for pricing your services). They streamline your time and they make your services marketable.

Here is a simple checklist of questions to help get your packages to sell themselves.

1. Does Your Package Feel Overwhelming?

While your heart is in the right place in wanting to help your clients in the best way possible, creating "package overwhelm" isn’t going to help you make any sales. And, it can be the #1 reason potential clients will say, "I need to do X first, then I’ll be ready for you."

If you already know you over deliver, then it’s time to review your packages with fresh eyes, take a breathe and exhale…and trim 50% out of what’s included. Remember that simple is better here!

2. Is Your Package Clearly Delivering “Marketable Content?”

Marketable content means your topic, title and content give people what they want to buy, not what YOU think they need.

For example, the women entrepreneurs in our certified coach training programs get trained in exciting modules that are proven to be what people are eager to invest in. So little "selling" is needed because the modules sell themselves.

Make sure your content is marketable and you’ll save you months of frustration.

3. Are The Results Clients Experience From Your Package Clear And Easy To Relate To?

Clients will invest in solving problems that are important to them. Now is the ideal time to take an honest look at your package and decide if the problem it solves is the ONE that’s top of mind for your ideal clients.

4. Are You Charging Enough For Your Packages?

Weird as it may sound, if you’re undercharging for your expertise, you may be turning people off from seeing the value of how you can help them. Plus, undercharging sends a message that you may not believe in your ability to deliver awesome results. Ouch!

5. Are You Describing The Juicy Benefits Of Your Package?

Mastering how to talk about your services in a way that focuses on the value and benefits is a skill you can easily learn. To get started, be sure to talk about what your client’s life will look like because of investing in what you’re offering (rather than mistakenly focusing on the features — or components — of your package).

Will Mastering Offering Packages Immediately Boost Your Income? YES!

Plus, you’ll dramatically increase your confidence.

Packages are so much fun to offer and create significantly more revenue for you, while freeing up your time. So, take a fresh look at your current packages with these tips in mind, make any needed tweaks, and go get a client!

Would you like to learn simple ways you can brand, package and price your services, quickly move away from 'dollars-for-hours work' and create more money, time, and freedom in you business? Check out my web site,, for free articles, resources and to sign up for my free webinar "3 Simple Steps to Designing, Marketing, and Pricing Lucrative VIP Days.

Award-winning, million dollar marketing coach Kendall SummerHawk is the leading expert in women entrepreneurs and money.


Coach Kristen Owens on Women Entrepreneurs Radio™

Topic: Creating a Champion Mindset for Success

Kristen Owens is first and foremost a wife and mom of 3 and has been in the coaching industry for 2o years helping women create a life they love.

She is known for creating a core foundation for women to develop a powerful mindset and unstoppable energy to cross any finish line with ease and confidence. 

Kristen empowers women worldwide to stop settling for mediocrity, overcome obstacles and live in courage while kicking fear to the curb in a fun and inspiring way.

Kristen is a mom of 3 and regular guest, community producer and TV Host of Health Matters on Rogers TV promoting living your best life.   She has been featured on many podcast and radio shows online.

Kristen's enthusiasm and inspiring approach is both empowering and guaranteed to leave you with confidence, courage and clarity to Step out of your way & Step into your Power. Get ready to unleash and bust through obstacles and achieve your dreams in every area of your life. .

Listen to the podcast here:


Need More Time?

by Chris Atley

A mentor once said to me you know what people really value by looking at how they spend their time and their money. I agree.

Money is a whole other topic, but let’s delve into the time piece for a minute.

If you are constantly running late, running from one task to another, doing things you really don’t want to do because you can’t say no, procrastinating, trying to do it all yourself and not to mention not taking any time for yourself – there is one issue and one issue only going on beneath the surface.

When I say beneath the surface, I’m talking about the belief system that is dictating every singe decision you’re making.

The issue at hand is self-worth. Plain and simple. How you value yourself dictates how you make decisions around your time. Think about it – if someone has a healthy self-esteem, they are going to be okay with setting boundaries with others and saying no (with grace of course). They will also value themselves enough to take care of themselves properly and make time for the things they love to do.

They feel worthy and therefore aren’t tying to get someone else’s approval by busying themselves up with a to do list a mile long. I love how Brene Brown explains this – that most of people are brought-up to be valued by their accomplishments and therefore as adults feel their worthiness comes from this, and not who they are inside.

Take a deep look at how you feel about yourself. Do you feel comfortable speaking your truth and showing-up as who you really are? Do you feel confident in your own skin? Can you stand-up for yourself with love and grace? Can you control your emotions and not take things personally? If not, then start doing the deeper work about why you are so great and worthy of whatever it is your heart desires. We are all the same and have equal opportunity to love and create :-)

Start making a schedule that is reflective of your values, priorities and worthiness.

You are worth living life on your terms.

Lots of Love xo

Written by Chris Atley, Success Coach for entrepreneurs. Join Chris to discover your true worth to increase your personal wealth. Create your ideal business by grabbing my Live Limitless Guide for free at:

History of Labor Day

In the United States, Labor Day, the first Monday in September, is a creation of the labor movement and is dedicated to the social and economic achievements of American workers.

It constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of their country.

In 1882, Matthew Maguire, a machinist, first proposed the holiday while serving as secretary of the CLU (Central Labor Union) of New York.

Others argue that it was first proposed by Peter J. McGuire of the American Federation of Labor in May 1882, after witnessing the annual labour festival held in Toronto, Canada. Oregon was the first state to make it a holiday on February 21, 1887. By the time it became a federal holiday in 1894, thirty states officially celebrated Labor Day.

-from Wikipedia

The First Labor Day

Through the years the nation gave increasing emphasis to Labor Day. The first governmental recognition came through municipal ordinances passed during 1885 and 1886. From these, a movement developed to secure state legislation. The first state bill was introduced into the New York legislature, but the first to become law was passed by Oregon on February 21, 1887. During the year four more states — Colorado, Massachusetts, New Jersey, and New York — created the Labor Day holiday by legislative enactment.

By the end of the decade Connecticut, Nebraska, and Pennsylvania had followed suit. By 1894, 23 other states had adopted the holiday in honor of workers, and on June 28 of that year, Congress passed an act making the first Monday in September of each year a legal holiday in the District of Columbia and the territories.

Some records show that Peter J. McGuire, general secretary of the Brotherhood of Carpenters and Joiners and a cofounder of the American Federation of Labor, was first in suggesting a day to honor those "who from rude nature have delved and carved all the grandeur we behold."

But Peter McGuire's place in Labor Day history has not gone unchallenged. Many believe that Matthew Maguire, a machinist, not Peter McGuire, founded the holiday. Recent research seems to support the contention that Matthew Maguire, later the secretary of Local 344 of the International Association of Machinists in Paterson, N.J., proposed the holiday in 1882 while serving as secretary of the Central Labor Union in New York. What is clear is that the Central Labor Union adopted a Labor Day proposal and appointed a committee to plan a demonstration and picnic.

-from "The History of Labor Day" on the U.S. Department of Labor website

How to Spend Less Time Worrying about Money

How many times have you wished you had enough money to quit your job?

Or maybe enough money to inject a bunch of cash into your business start-up?

Many of us have grown up hearing things like, “money doesn’t grow on trees,” or “the rich get richer.” Let’s not forget the big one, “money is the root of all evil.”

As we grow up we begin to say them ourselves. We teach them to our children. After a while, these beliefs define our experience with money.

Money and Freedom

When I worked in my corporate job, spending became a way for me to feel like I’d accomplished something in my life. Buying whatever I wanted, when I wanted (even though it was on credit) made me feel powerful.

It was exciting to constantly get new things, new packages being delivered, accumulating more possessions. After I opened the box, I’d put the item away–sometimes never to be worn. All that matter to me was the high I got from getting the new thing!

On one hand I was empowered by money, on the other my spending made me a prisoner to my job. Without a steady paycheck, how could I continue to maintain my “lifestyle?” For years this pattern kept me from moving out of the corporate world and into my own business.

Money and Value

Often business owners will struggle because they don’t know how to value themselves and set their fees accordingly. Sometimes it’s tied to self-esteem. Or it’s a leftover from our time in the employee world, the place where we learned that hours worked =  value.

When you work hours for dollars, you don’t look at the value you bring by being able to solve a problem or fill a need. You look at time spent. If you’re building widgets, maybe that will work. If you’re bringing experience and skill to the table, not so much.

Money and Beliefs

If you believe money is evil, will you feel comfortable making a lot of it?

If you believe that rich people are selfish, would the idea of being rich make you feel comfortable?

If your family or friends believe that money is limited (or only in the hands of a few), will it  feel good having more money than they do? Probably not. You might even be afraid that they’ll reject you if you did.

Money is not good or evil. Just as with many other things, it can be used for good intentions…or for destructive ones. Feeling guilty about having money won’t lead you to get more of it. Instead, you’ll end up doing everything not get it–whether consciously or unconsciously. Things like charging less than your work is worth, or believing that you don’t have a right to ask for what you deserve, or having contempt for money because focusing on it means you’re “selling out.”

By the way, the quote about money being the root of evil is incorrect in more ways than one. The actual quote is this: “For the love of money is a root of all sorts of evil, and some by longing for it have wandered away from the faith and pierced themselves with many griefs.” 1 Timothy 6:10 (New American Standard Bible)

I don’t mention this quote to make any statements about religious beliefs, but to show that one of the most devastating sayings about money has been misquoted to begin with!

Money itself is a tool, nothing more. If we believe that having it is bad, then we’ll always stay stuck in conflict with our desires–and with reality. We need money in order to buy what we need to live and to exchange for goods and services.

Many business owners want to be of service and help others. But how helpful can we be to ourselves or others if we don't clear up our relationship with money?

When we take an honest look at our money beliefs, we can start to get clear and make better choices.

Deborah A. Bailey is a writer, coach, blogger and author of four non-fiction books, four novels and a short story collection. She's the creator and host of Women Entrepreneurs Radio™ , a weekly internet talk show. For more information about Deborah and her books visit her blog: or her site:

Photo Credit: Skley via Compfight cc

Client Payment Problems? Try These 3 Simple Tips

by Kendall SummerHawk

Signing up new clients is a joy…unless their payment bounces.

If that happens to you, you’re first emotional reaction is to perhaps feel guilty and to ask yourself what you did wrong. To make matters worse, a client whose payment bounces is likely to avoid contacting you, leaving you unclear as to what to do next.

If this happens to you, the first thing to realize is it’s NOT PERSONAL. Don’t even start down the road of "I didn’t do enough", "I’m not good enough" or "I don’t deserve to be paid" because that is all not true!

As the Feminine CEO of your business, it’s crucial that you learn how to handle sticky situations like these with grace, compassion and leadership.

The good news is that when handled correctly, most client payment situations can be quickly resolved and — this may sound weird, but it’s true — can even help you deepen your relationship with your client.

Let me give you my 3 best practices tips for resolving client payment situations and eliminating ANY feelings of guilt, discomfort or self-blame in the process.

Tip #1 Don’t Let Your Emotions Keep You From Standing In Your Power

Seeing that “sorry – payment declined” message appear in your inbox can trigger a whole host of feelings: from anger and righteousness to guilt or self-blame.

Before you let these feelings hijack you from standing in your power, take a deep breathe… and another. This is not something that was done “to” you. It’s just something that happens when you’re in business.

What will help?Think about your client for a moment. Are they likely feeling embarrassed, guilty or even humiliated? Probably. And if they are, they’ll typically avoid wanting to talk with you. Instead of letting them shut you out, simply email or better yet, call.

Here is a great script you can use — keeping a confident and compassionate tone of voice, say:

    “I see that your payment didn’t go through and I’d like to talk with you about how we can get this taken care of.”

If you sound relaxed and confident they’ll feel reassured and you’re much more likely to create a positive outcome of YOU getting paid!

client payment problems? try these 3 simple tips

Tip #2 Know In Advance What Your Limits Are

When you discuss the situation with your client you’ll want to know in advance how far you’re willing to flex and for how long you’re willing to wait.

At the beginning of your conversation, clearly indicate that you HAVE limits.

For example, start your conversation by asking them what happened and what their plan is for correcting the situation. Suggest that they make a payment today, with you on the phone, even if it’s for a fraction of what they owe. At this point, intention and consistency is more important than the actual dollar amount.

If your client is feeling like a victim of circumstances and isn’t able to make a commitment, then it’s time to let them know that while you understand they are in a tough spot, asking you to wait compromises your relationship and ability to create the results they want. Stand firm and ask them to creatively brainstorm ways they can create some ready cash.

Trust me, if their LIFE depended on it, they would find the money!

Tip #3 Stand Strong — Your Client Is Looking To YOU As The Leader In This Situation

Always assume that this situation is temporary and that your client has every intention of paying. Usually this is the truth, and they just need a little support, a few extra days or some creative ways to get back on track.

If you are there as their advocate, collaborating together, their embarrassment will turn into relief and they’ll thank and appreciate you for your help and support.

Just remember, THEIR payment dilemma is not YOURS to take on. By you standing in your power as a leader, you’ll help your client stand in their power too, even when they initially didn’t feel they could.

While Client Payment Issues Aren’t Personal, They ARE An Opportunity For Personal Growth…

Experiencing the occasional client payment issue is a fact of doing business. But what if these situations happen more often? That’s a signal that it’s time to take an honest look at where you may be allowing boundary leaks early in your client relationship, that are contributing to this issue showing up more often now.

Whether payment problems happen to you rarely or more frequently, each time is an opportunity for you to stand in your power — with compassion — and gracefully negotiate an outcome that serves YOU!

Would you like to learn simple ways you can brand, package and price your services, quickly move away from 'dollars-for-hours work' and create more money, time, and freedom in you business? Check out my web site,, for free articles, resources and to sign up for my free webinar "How to Make More Money in One Day (as much as $3,000 - $10,000) Than You Currently Do All Month Even If You Don't Have a Big List.

Award-winning, million dollar marketing coach Kendall SummerHawk is the leading expert in women entrepreneurs and money.

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